Terms & Conditions
Kindly take some time out to read our terms and conditions (online purchases) to ensure a fuss free and enjoyable shopping experience.
By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.
a. Our working days are Mondays to Fridays, excluding weekends and public holidays.
b. For all sales enquiry, kindly email us at email@example.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
GENERAL PURCHASE AND DELIVERY
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out.
TheBeauDreamers will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee of $4.50 will apply if parcel is returned.
c. Orders will be shipped out within 1-2 working days (unless otherwise stated) upon payment verification.
d. Mailing days include weekdays only, excluding weekends and public holidays.
e. All orders are shipped out according to order number, we do not combine orders.
f. TheBeauDreamers reserves the right to accept or reject any order(s).
MAKING A PURCHASE
a. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
b. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
a. All local orders are delivered via courier unless otherwise stated.
b. Charges shown are partially subsidized by TheBeauDreamers .
c. Please note local delivery applies to all addresses except no-go zones such as off-shore islands, restricted address etc.
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Discount codes are strictly non-extensible.
d. Orders placed using discount codes are not applicable for exchange and returns.
GENERAL RETURNS AND DEFECTS/ WRONG ITEM SENT
a. All returns have to be done within 7 days from date of delivery and 3 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained.
b. All return items must be in their original condition, unwashed and unworn with the tag intact, packed in TheBeauDreamers wrapping bag. Items which do not fulfill these criteria will be rejected duly. Customers will be required to top up the delivery charges for mailing back of the parcel.
DEFECTS/ WRONG ITEMS SENT
a. We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail or obtain a copy of Certificate of Posting (COP) at the post office. This will be made known in the email accordingly. Please do not send the item(s) back on your own accord.
b. Kindly email us at firstname.lastname@example.org with a snapshot of the defect or incorrect piece for us to advise you further.
c. In such circumstances, if there is a replacement piece available, it will be sent out upon receiving the RA tracking number or snapshot of COP. However, if the item is no longer available, a gift certificate store credit with no expiry will be issued. Postage charges incurred will be refunded via together. There will strictly not be any cash refunds.
d. Do kindly seek our confirmation prior to returning your order.
MEASUREMENTS/ REPRESENTATION OF ITEMS
a. Measurements stated may vary 0.5"-0.75" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
b. For printed items, please note placement of prints will differ for every piece due to cut of fabric.
c. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
d. For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
e. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
a. All contests organized are open to Singapore customers only, unless otherwise stated.
TheBeauDreamers reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at email@example.com.